​CEEVALUE GLOBAL SERVICES

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VENDOR PARTNERSHIP AGREEMENT

Version 1.0 

Company: CeeValue Global Services
Registration Number: RC 6951923
Website: www.ceevalue.com
Effective Date: The date on which CeeValue formally approves the Vendor's application, unless otherwise stated in writing.

1. INTRODUCTION

Welcome to the CeeValue Vendor Network.

CeeValue Global Services ("CeeValue", "we", "our" or "us") provides a platform and business network designed to connect customers with legitimate businesses, products and services.

Through CeeValue, approved vendors can promote their products, publish promotional packages, receive customer orders and access opportunities to reach new customers.

This Vendor Partnership Agreement ("Agreement") sets out the terms governing participation in the CeeValue Vendor Network.

By accepting this Agreement, the applicant confirms that they have read and understood its terms and agree to comply with the applicable obligations.

2. DEFINITIONS

For the purpose of this Agreement:

• CeeValue: CeeValue Global Services, including its authorised representatives and platform operators.

• Vendor: A business, individual entrepreneur or authorised business representative approved to participate in the CeeValue Vendor Network.

• Customer: Any person who uses CeeValue to discover, enquire about, order or purchase products or services.

• Platform: The CeeValue website, applications, digital channels and associated services.

• Vendor Account: The approved vendor's authorised account or dashboard for managing business information, packages and orders.

• Vendor ID: The unique identification reference assigned to an approved vendor.

• Package: A promotional product or service offer published by a vendor through CeeValue.

• Order: A customer's confirmed request to purchase a product or service listed through CeeValue.

• Commission: The agreed amount or percentage payable to CeeValue for facilitating an eligible transaction.

3. NATURE OF THE PARTNERSHIP

3.1. CeeValue operates as a marketplace and business facilitation platform connecting customers with participating vendors.

3.2. Unless expressly agreed otherwise in writing, vendors remain independent businesses and are responsible for their products, services, pricing, stock, preparation, quality and fulfilment obligations.

3.3. Nothing in this Agreement creates an employment relationship, legal partnership, franchise, joint venture or general agency relationship between CeeValue and a vendor.

3.4. A vendor is not authorised to represent CeeValue, make commitments on its behalf or incur obligations in its name without written authorisation.

3.5. The parties shall clearly document any arrangement under which CeeValue collects customer payments, acts as a disclosed collection agent, or assumes additional responsibilities beyond marketplace facilitation.

4. VENDOR APPLICATION, VERIFICATION AND APPROVAL

4.1. Any individual or business wishing to participate must complete the CeeValue vendor application process.

4.2. Applicants must provide accurate and complete information, which may include:

• Business name and contact details.

• Name and contact information of the authorised representative.

• Business address and operating location.

• Business category and description.

• Relevant business registration or identification documents, where requested.

• Product or service information.

• Other information reasonably required for verification.

4.3. CeeValue may request additional documents or clarification before making an approval decision.

4.4. Submission of an application does not guarantee acceptance into the Vendor Network.

4.5. CeeValue reserves the right to approve, defer or reject an application based on its verification procedures, platform standards, business requirements and applicable laws.

4.6. An approved vendor will be assigned a unique Vendor ID and may be granted access to the relevant vendor dashboard.

4.7. Vendors must notify CeeValue promptly of material changes to their business information, ownership, contact details or operating status.

5. VENDOR ACCOUNT AND ACCESS

5.1. Each approved vendor is responsible for maintaining the security of their login credentials and account access.

5.2. Vendors must not share their account credentials with unauthorised persons.

5.3. Vendors must ensure that only authorised representatives submit or modify business information and promotional offers.

5.4. Vendors must notify CeeValue immediately if they suspect unauthorised access or misuse of their account.

5.5. CeeValue may suspend access where reasonably necessary to protect customers, vendors, the platform or the integrity of the Vendor Network.

5.6. A vendor must not attempt to access, view, modify or interfere with another vendor's account or information.

6. PRODUCTS, SERVICES AND LISTINGS

6.1. Vendors may submit eligible products and services for consideration and publication on CeeValue.

6.2. All submitted listings must be genuine, lawful and accurately represented.

6.3. Vendors are responsible for ensuring that:

• Product descriptions are accurate and understandable.

• Images reasonably represent the products being offered.

• Product sizes, quantities, specifications and variations are correctly stated.

• Prices and promotional discounts are genuine.

• Products meet applicable quality, safety and regulatory requirements.

• Required licences, permits and approvals are maintained.

6.4. Vendors must not submit counterfeit, stolen, prohibited, unsafe, misleading or otherwise unlawful products or services.

6.5. CeeValue may decline, edit for presentation, suspend or remove listings that do not meet its standards or applicable legal requirements. Any material change to a vendor's offer or price must be authorised by the vendor.

7. PROMOTIONAL PACKAGES

7.1. CeeValue may allow vendors to create promotional packages containing a defined selection of products or services.

7.2. Depending on the package format made available by CeeValue, a vendor may select from the following package sizes:

• 5 distinct product entries.

• 10 distinct product entries.

• 12 distinct product entries.

• 15 distinct product entries.

• 20 distinct product entries.

7.3. A product entry represents a distinct product included in the package. It does not automatically represent the total number of physical units available.

7.4. Each package submission must include the information requested by CeeValue, which may include:

• Package name.

• Product names and descriptions.

• Product sizes or specifications.

• Quantity of each product included.

• Normal retail price, where applicable.

• Promotional package price.

• Product images.

• Available stock.

• Offer commencement and expiry dates.

• Estimated preparation time.

7.5. Vendors must ensure that the total package contents match the published offer.

7.6. A vendor must not substitute products, reduce quantities, change specifications or increase the agreed price without the customer's consent and any required CeeValue approval.

7.7. CeeValue may review package submissions before publication. Submission does not guarantee publication.

7.8. Vendors are responsible for maintaining sufficient stock to honour confirmed orders or immediately notifying CeeValue when an offer becomes unavailable.

8. PRICING AND COMMISSION

8.1. Vendors must submit accurate prices and disclose any applicable charges before an order is confirmed.

8.2. Unless otherwise agreed in writing, the standard proposed CeeValue commission is 10% of the eligible sales value for transactions facilitated through the platform.

8.3. The applicable commission, calculation basis, payment charges, taxes and any other deductions must be communicated to the vendor before the relevant commercial arrangement takes effect.

8.4. CeeValue may agree to a different commission rate for particular vendors, categories, campaigns or promotional arrangements.

8.5. Vendors must not increase a confirmed order price without the customer's agreement.

8.6. Vendors must not falsely inflate normal retail prices to create misleading promotional discounts.

8.7. Any change to the agreed commission must be communicated in advance and must not retrospectively alter completed transactions.

9. CUSTOMER ORDERS AND FULFILMENT

9.1. Vendors are responsible for accurately processing and fulfilling orders assigned to or accepted by them.

9.2. Upon receiving an order notification, the vendor must confirm availability and provide the required fulfilment information within the timeframe communicated by CeeValue.

9.3. Vendors must prepare and package products in a clean, secure and appropriate manner.

9.4. Vendors must ensure that the products supplied correspond with the customer's confirmed order.

9.5. Vendors must not deliberately delay, reject or abandon confirmed orders without a legitimate reason and prompt communication.

9.6. Where a product becomes unavailable, the vendor must notify CeeValue immediately. Substitutions require customer consent.

9.7. Vendors must cooperate with CeeValue to resolve order discrepancies, complaints and fulfilment problems.

9.8. CeeValue may establish service standards, preparation timelines, order confirmation procedures and fulfilment guidelines from time to time.

10. DELIVERY AND COLLECTION

10.1. Delivery arrangements shall be communicated to customers during the ordering process.

10.2. Depending on the transaction, delivery may be arranged through a vendor, a CeeValue-approved delivery partner or another agreed service provider.

10.3. Unless expressly agreed otherwise, vendors are responsible for making orders ready for collection or dispatch within the agreed preparation timeframe.

10.4. Vendors must not impose undisclosed delivery or handling charges.

10.5. Responsibility for loss, damage or delay during delivery shall be determined by the agreed delivery arrangement and applicable law.

10.6. Vendors must cooperate with delivery partners and provide accurate collection information.

11. CUSTOMER PAYMENTS AND VENDOR SETTLEMENT

11.1. The payment method applicable to each order shall be communicated through the platform or the relevant transaction instructions.

11.2. Where CeeValue facilitates customer payment collection, the parties shall follow the applicable payment, reconciliation and settlement procedures communicated by CeeValue.

11.3. Subject to successful fulfilment, payment confirmation, reconciliation, applicable deductions and any genuine dispute or refund hold, CeeValue's proposed standard settlement target is within 3–5 business days after fulfilment confirmation.

11.4. The final settlement amount shall reflect the agreed commission and any properly disclosed, applicable transaction charges, refunds or adjustments.

11.5. Vendors must provide accurate bank or approved settlement details.

11.6. CeeValue may temporarily withhold a disputed amount where reasonably necessary to investigate suspected fraud, a customer complaint, a refund request, a chargeback or a material fulfilment issue.

11.7. Any such withholding shall be handled in accordance with applicable law and the relevant payment-provider requirements.

11.8. Vendors must not request or encourage customers to bypass the agreed payment process for transactions originating through CeeValue.

12. RETURNS, REFUNDS AND COMPLAINTS

12.1. Vendors must comply with applicable Nigerian consumer protection laws and CeeValue's published Returns, Refunds and Cancellation Policy.

12.2. Vendors must not misrepresent products, conceal defects or supply goods that materially differ from the confirmed order.

12.3. Vendors must cooperate promptly with investigations involving defective, damaged, incorrect, incomplete or undelivered orders.

12.4. Where a refund, replacement or other remedy is required, the vendor shall cooperate with CeeValue to implement the appropriate resolution.

12.5. Nothing in this Agreement removes or restricts any consumer right that cannot lawfully be excluded.

13. VENDOR CONDUCT AND CUSTOMER RELATIONSHIPS

13.1. Vendors must treat customers, CeeValue representatives and delivery partners professionally and respectfully.

13.2. Vendors must not engage in fraud, harassment, discrimination, threats, misleading advertising or other conduct that could harm customers or the reputation of CeeValue.

13.3. Vendors must not misuse customer information obtained through CeeValue.

13.4. Vendors must not use customer contact details for unrelated marketing without a lawful basis and any required consent.

13.5. Vendors must not deliberately divert or manipulate orders to avoid agreed CeeValue commissions.

13.6. CeeValue may investigate credible reports of misconduct and take proportionate action where necessary.

14. MARKETING AND INTELLECTUAL PROPERTY

14.1. Vendors retain ownership of their business names, logos, photographs, product descriptions and other intellectual property they own or are authorised to use.

14.2. By submitting materials for publication, vendors grant CeeValue a non-exclusive, royalty-free licence to use, reproduce, display, format and distribute those materials for the purpose of listing, promoting and facilitating the vendor's participation in CeeValue.

14.3. This licence applies to the CeeValue website, social media, digital advertisements and other approved promotional channels.

14.4. Vendors confirm that they have the necessary rights and permissions to submit all materials supplied to CeeValue.

14.5. CeeValue retains ownership of its name, logo, website, platform design, software, branding and other proprietary materials.

14.6. Vendors must not use CeeValue's brand identity or represent themselves as official CeeValue agents without written permission.

15. DATA PROTECTION AND CONFIDENTIALITY

15.1. Each party shall comply with applicable data protection laws, including the Nigeria Data Protection Act 2023, where applicable.

15.2. Vendors must protect customer information received through CeeValue and use it only for legitimate purposes connected with fulfilling the relevant order or providing the requested service.

15.3. Vendors must not sell, disclose, transfer or misuse customer information.

15.4. Vendors must implement reasonable measures to prevent unauthorised access, loss, disclosure or misuse of personal information.

15.5. Any suspected personal data breach involving information obtained through CeeValue must be reported to CeeValue without undue delay.

15.6. Each party shall keep confidential non-public business, commercial, operational and customer information received from the other party, except where disclosure is authorised or legally required.

15.7. Further details regarding the collection, use, storage and protection of personal information are contained in the CeeValue Privacy Policy.

16. REPRESENTATIONS AND WARRANTIES

The vendor represents and warrants that:

16.1. The information provided during registration and participation is accurate and not misleading.

16.2. The vendor is legally entitled to operate the relevant business and supply the listed products or services.

16.3. The vendor has authority to enter into this Agreement.

16.4. The vendor will comply with applicable laws, regulations, licensing requirements and consumer protection obligations.

16.5. Products and services supplied through CeeValue will meet the descriptions, specifications and quality standards communicated to customers.

16.6. The vendor will promptly disclose any material matter that could affect its ability to fulfil orders or continue participating in the network.

17. CEEVALUE'S RIGHTS AND RESPONSIBILITIES

17.1. CeeValue will use reasonable efforts to provide access to the platform and the vendor services made available from time to time.

17.2. CeeValue may review vendor applications, listings, packages and business information.

17.3. CeeValue may establish reasonable platform rules, operational procedures and quality standards.

17.4. CeeValue may suspend or remove listings that violate this Agreement, platform policies or applicable law.

17.5. CeeValue does not guarantee a particular number of customers, orders, sales, revenue or profits.

17.6. CeeValue may modify, suspend or discontinue platform features where reasonably necessary for maintenance, security, business operations or legal compliance.

17.7. CeeValue will communicate material operational changes to affected vendors where reasonably practicable.

18. SUSPENSION AND TERMINATION

18.1. Either party may terminate this Agreement by giving written notice to the other party, subject to the proper handling of outstanding orders and financial obligations.

18.2. CeeValue may immediately suspend a vendor's account or listings where it reasonably suspects fraud, illegal activity, serious customer harm, account compromise, material breach or a threat to platform security.

18.3. Where appropriate, CeeValue will notify the vendor of the reason for suspension and provide an opportunity to respond or remedy the issue.

18.4. CeeValue may terminate this Agreement where a vendor:

• Provides false or misleading information.

• Repeatedly fails to fulfil confirmed orders.

• Supplies counterfeit, prohibited or unsafe products.

• Misuses customer information.

• Engages in fraud or deliberate commission avoidance.

• Materially breaches this Agreement or applicable law.

18.5. Upon termination, the vendor must stop presenting itself as an active member of the CeeValue Vendor Network and cease using any restricted CeeValue materials.

18.6. Outstanding orders, customer complaints, refunds, financial reconciliations and accrued obligations shall be resolved in accordance with this Agreement and applicable law.

19. LIMITATION OF LIABILITY

19.1. Each party remains responsible for its own acts, omissions and legal obligations.

19.2. To the extent permitted by law, CeeValue shall not be liable for indirect or consequential losses arising from a vendor's independent business operations, inaccurate listings, defective products, failure to fulfil orders or unlawful conduct.

19.3. Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud or other non-excludable obligations.

19.4. Nothing in this clause removes any consumer rights or statutory responsibilities that apply to CeeValue or a vendor.

20. INDEMNIFICATION

20.1. A vendor shall indemnify CeeValue against reasonable losses, claims, damages, liabilities and expenses arising directly from the vendor's fraud, negligence, unlawful conduct, material breach of this Agreement or infringement of a third party's rights.

20.2. The party seeking indemnification shall notify the other party of the relevant claim and provide reasonable cooperation in its defence or resolution.

20.3. Any indemnity shall be subject to applicable law and shall not extend to losses caused by the negligence, fraud or unlawful conduct of the party seeking indemnification.

21. CHANGES TO THIS AGREEMENT

21.1. CeeValue may update this Agreement to reflect changes in its services, operations, business requirements or applicable law.

21.2. Material changes affecting existing vendors shall be communicated through an appropriate channel.

21.3. Where required by law or the nature of the change, CeeValue shall obtain the vendor's renewed acceptance before the amended terms apply.

21.4. Each published version shall carry a version number and effective date.

22. FORCE MAJEURE

Neither party shall be held responsible for a delay or failure to perform an obligation to the extent that it results from circumstances beyond its reasonable control, including natural disasters, serious infrastructure failures, government restrictions, civil unrest, widespread network interruptions or other comparable events.

The affected party shall notify the other party as soon as reasonably practicable and take reasonable steps to minimise the effects.

23. DISPUTE RESOLUTION

23.1. The parties shall first attempt to resolve any dispute through good-faith discussion and written communication.

23.2. Where a dispute cannot be resolved through discussion, the parties may agree to mediation.

23.3. Any arbitration agreed upon by the parties shall be conducted in accordance with the Arbitration and Mediation Act 2023 and other applicable Nigerian laws.

23.4. The seat, language and procedure of any arbitration shall be agreed by the parties or determined in accordance with the applicable arbitration rules.

23.5. Nothing in this clause prevents a party from seeking urgent relief from a court of competent jurisdiction or exercising a statutory right that cannot lawfully be waived.

24. GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

25. ELECTRONIC ACCEPTANCE

25.1. The parties agree that electronic acceptance, including ticking an acceptance checkbox and submitting an online application or completing an electronic onboarding process, may constitute evidence of acceptance where legally valid.

25.2. CeeValue shall maintain an appropriate record of the vendor's acceptance, including the vendor's identifying details, representative's name, date and time, and the version of the Agreement accepted.

25.3. The vendor confirms that the person accepting this Agreement is authorised to bind the business where the application is made on behalf of a business.

25.4. The vendor agrees to retain access to the Agreement and any subsequent accepted amendments.

26. WHEN THIS AGREEMENT TAKES EFFECT

26.1. The applicant's acceptance of the application declarations confirms that the information supplied is accurate, that the applicant is authorised to apply, and that the applicant agrees to the verification process and applicable confidentiality and data protection obligations.

26.2. Submission of the application does not create an approved vendor relationship or authorise the applicant to publish offers as an approved CeeValue vendor.

26.3. The full operational and commercial obligations in this Agreement take effect when CeeValue formally approves the application and confirms the vendor's acceptance into the Vendor Network.

26.4. Where CeeValue requires a separate acceptance of the full Agreement after approval, the vendor relationship shall take effect only after that acceptance and formal approval.

27. CONTACT AND OFFICIAL COMMUNICATION

For questions, notices or matters relating to this Agreement, vendors may contact CeeValue through:

CeeValue Global Services
Email: [Insert official support email]
Phone/WhatsApp: [Insert official business number]
Website: [Insert website address]
Address: [Insert registered or business address]

VENDOR DECLARATION

By accepting this Agreement, I confirm that:

1. I am authorised to represent the business named in my application.

2. The information and documents provided are true and accurate to the best of my knowledge.

3. I understand that submitting an application does not guarantee approval.

4. I agree to comply with CeeValue's verification process and, upon approval, the Vendor Partnership Agreement and applicable vendor policies.

5. I understand that my participation is subject to CeeValue's approval and ongoing compliance requirements.

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CeeValue Global Services
Value for All