CEEVALUE GLOBAL SERVICES

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CUSTOMER TERMS & CONDITIONS AND WEBSITE USE POLICIES​

Effective Date: 11 November 2026
Last Updated: 11 November 2026
Company: CeeValue Global Services
Registration Number: RC 6951923
Platform: CeeValue
Website: www.ceevalue.com

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1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to CeeValue.

CeeValue is an all-in-one digital marketplace established to connect customers with legitimate businesses, products, services and commercial opportunities through a unified platform.

These Terms and Conditions ("Terms") govern your access to and use of the CeeValue website, platform, applications, digital services and any associated features operated by CeeValue Global Services ("CeeValue", "we", "us" or "our").

By accessing our website, creating an account, browsing listings, placing an order, making a payment or using any of our services, you acknowledge that you have read, understood and agreed to these Terms and our applicable website policies.

If you do not agree with these Terms, you should discontinue using the platform.

These Terms apply to all visitors, registered customers, buyers and other individuals accessing or using CeeValue's services.

Additional terms may apply to particular services, promotions, transactions or features. Where applicable, such additional terms will be communicated before you participate in the relevant activity.

2. ABOUT CE​​EVALUE AND HOW THE PLATFORM WORKS

CeeValue operates a digital marketplace that enables independent businesses, retailers, service providers, brands and other approved commercial entities ("Vendors") to showcase and offer their products and services to customers.

Through CeeValue, customers may discover, compare, purchase, book or otherwise engage with participating businesses.

Depending on the particular transaction and service offered, CeeValue may:

• Provide the digital infrastructure through which Vendors display and promote their products and services.

• Facilitate customer enquiries, orders, bookings and transactions.

• Coordinate communication between customers and Vendors.

• Facilitate or coordinate payment processing through approved payment service providers.

• Coordinate delivery, collection or other fulfilment arrangements.

• Administer promotional campaigns, cashback programmes, rewards and other customer benefits.

• Introduce additional marketplace services and commercial opportunities as the platform develops.

CeeValue may act as a marketplace operator, transaction facilitator, payment collection intermediary where properly authorised, or service coordinator, depending on the specific arrangement.

Unless a particular transaction expressly states otherwise, the Vendor remains responsible for supplying the advertised product or performing the advertised service.

Nothing in this section removes any responsibility or liability that applicable law places directly on CeeValue.

3. ELIGIBILITY AND CUSTOMER ACCOUNTS

3.1. You must provide accurate, current and complete information when creating an account or using services that require registration.

3.2. You must be at least 18 years old or otherwise have the legally required consent and supervision of a parent or legal guardian to use services involving contractual commitments or payments.

3.3. You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

3.4. You must notify CeeValue promptly if you suspect unauthorised access to your account.

3.5. You must not:

• Create an account using another person's identity without authorisation.

• Provide false, misleading or fraudulent registration information.

• Create multiple accounts to manipulate promotions, rewards or referral benefits.

• Sell, transfer, rent or otherwise improperly share your account.

• Use another customer's account without permission.

3.6. CeeValue reserves the right to request reasonable identity or transaction verification where necessary to protect customers, prevent fraud, comply with applicable laws or secure the platform.

3.7. Customers are responsible for keeping their account information updated.

4. WEBSITE ACCESS AND ACCEPTABLE USE POLICY

CeeValue grants users a limited, non-exclusive, non-transferable and revocable right to access and use the platform for lawful personal and commercial marketplace activities permitted by these Terms.

You agree to use the platform responsibly and not engage in activities that may compromise its security, integrity, reliability or reputation.

The following activities are prohibited:

• Attempting to gain unauthorised access to CeeValue's systems, accounts, databases or administrative areas.

• Hacking, distributing malware, introducing malicious code or interfering with platform operations.

• Using bots, automated scripts, scraping tools or other unauthorised methods to extract platform information.

• Manipulating prices, orders, reviews, ratings, referrals, cashback or promotional systems.

• Posting fraudulent, defamatory, abusive, threatening, discriminatory or unlawful content.

• Uploading misleading advertisements, counterfeit product information or unauthorised intellectual property.

• Impersonating CeeValue, its employees, representatives, Vendors or other customers.

• Using the platform to facilitate scams, money laundering, unlawful financial transactions or other illegal activities.

• Interfering with another user's access to the platform.

• Using CeeValue's platform, name, branding or content for unauthorised commercial purposes.

CeeValue may investigate suspected violations and take appropriate action, including removing content, restricting access, suspending accounts or reporting unlawful conduct to relevant authorities.

5. PRODUCTS, SERVICES AND VENDOR LISTINGS

5.1. CeeValue provides a marketplace through which approved Vendors may advertise and offer their products and services.

5.2. Product descriptions, photographs, specifications, prices, availability, warranties and other listing information are generally supplied by the relevant Vendors.

5.3. Vendors are expected to ensure that all information published on the platform is accurate, complete, lawful and not misleading.

5.4. CeeValue makes reasonable efforts to promote accurate listings but does not guarantee that every Vendor submission is independently verified in every respect.

5.5. Product images are provided for identification and illustration. Actual products may have reasonable differences in appearance, packaging or presentation. Such differences must not amount to material misrepresentation.

5.6. Customers should review relevant descriptions, quantities, specifications, measurements, service conditions and other material information before purchasing.

5.7. Where applicable, listings must clearly disclose whether goods are new, used, refurbished, reconditioned or otherwise previously owned.

5.8. CeeValue reserves the right to reject, modify, suspend or remove listings that violate its policies or applicable laws.

5.9. CeeValue does not authorise the sale of counterfeit, stolen, prohibited, unsafe or otherwise unlawful products through its platform.

5.10. The platform may introduce additional categories and services from time to time. Inclusion in a category does not constitute a guarantee of product quality, Vendor performance or regulatory approval.

6. PRICING, AVAILABILITY AND PROMOTIONAL INFORMATION

6.1. Prices displayed on CeeValue should represent the applicable selling prices at the time of purchase, subject to clearly disclosed delivery fees, applicable taxes and other legitimate charges.

6.2. CeeValue and participating Vendors reserve the right to correct genuine pricing, typographical or listing errors before an order is accepted, subject to applicable consumer protection laws.

6.3. Product availability may change due to stock levels, Vendor operations, demand or other circumstances.

6.4. An item added to a shopping cart is not necessarily reserved or guaranteed until the order has been confirmed.

6.5. CeeValue may introduce discounts, special deals, bundles, promotional packages, limited-time offers and other commercial incentives.

6.6. Promotional offers may be subject to specific eligibility requirements, minimum purchase quantities, usage limits and validity periods. These conditions will be communicated where applicable.

6.7. CeeValue reserves the right to discontinue or modify promotions, provided that doing so does not unlawfully affect benefits or rights already earned or transactions already concluded.

7. ORDERS AND TRANSACTION CONFIRMATION

7.1. Customers must review their selected items, quantities, prices, delivery details and applicable charges before submitting an order.

7.2. Submission of an order constitutes an offer to purchase the selected product or service under the applicable terms.

7.3. An automated acknowledgement of an order does not necessarily constitute final acceptance of the transaction.

7.4. An order may be subject to confirmation based on Vendor availability, payment verification, fulfilment capacity and other relevant transaction requirements.

7.5. CeeValue or the relevant Vendor may contact customers where clarification, verification or additional information is required.

7.6. Where an order cannot be fulfilled, the customer will be notified and any payment collected for the unfulfilled order will be handled in accordance with the applicable refund provisions and Nigerian law.

7.7. Customers are encouraged to retain their order numbers, payment receipts, transaction references and relevant communications.

8. PAYMENTS AND TRANSACTION SECURITY

8.1. Payments on CeeValue may be processed through approved payment gateways, banks, financial institutions or other authorised payment service providers.

8.2. Available payment methods will be displayed on the platform or communicated during the transaction.

8.3. Customers must ensure that payment information submitted is accurate and that they are authorised to use the payment instrument.

8.4. CeeValue does not request customers to disclose their bank PINs, card PINs, passwords, one-time passwords (OTPs) or other confidential banking credentials to employees, Vendors or representatives.

8.5. Customers must not make payments to personal bank accounts or unofficial payment channels claiming to represent CeeValue unless such channels have been expressly authorised and independently confirmed through official CeeValue communication channels.

8.6. A payment is not considered successfully completed merely because a customer has initiated a transfer. Payment confirmation must be established through the applicable payment processing or verification system.

8.7. Where a payment is deducted but an order is not confirmed, the customer should contact CeeValue with the relevant transaction reference for investigation.

8.8. CeeValue may investigate suspicious, duplicated, reversed or potentially fraudulent transactions and may temporarily delay affected transactions where reasonably necessary.

8.9. CeeValue will not knowingly charge customers undisclosed fees or impose charges that are inconsistent with applicable law.

9. DELIVERY, COLLECTION AND ORDER FULFILMENT

9.1. Delivery and collection arrangements may vary depending on the Vendor, product category, delivery location and transaction.

9.2. Available fulfilment options may include:

• Delivery arranged through CeeValue.

• Delivery arranged directly by a Vendor.

• Collection from a Vendor's designated business premises.

• Third-party courier or logistics services.

• Digital or electronic delivery where applicable.

9.3. Delivery charges, estimated delivery periods and relevant fulfilment conditions should be communicated before order completion.

9.4. Delivery estimates are provided in good faith but may be affected by traffic, weather, operational difficulties, security situations, logistics capacity and other circumstances beyond reasonable control.

9.5. Where a delay becomes apparent, reasonable efforts will be made to notify affected customers.

9.6. Customers must provide accurate delivery addresses, contact details and any necessary directions.

9.7. Customers are responsible for ensuring that someone is available to receive an order at the agreed delivery location and time.

9.8. Where delivery fails because of incorrect customer information, unavailability or refusal to accept an order, reasonable additional delivery or handling charges may apply where disclosed and lawful.

9.9. Customers should inspect delivered goods within a reasonable time and promptly report missing, damaged, incorrect or materially defective items.

9.10. Proof of delivery, collection confirmation or other fulfilment records may be used to investigate transaction disputes.

10. CANCELLATIONS, RETURNS, REFUNDS AND REPLACEMENTS

CeeValue recognises the importance of fair consumer treatment and will handle cancellations, returns, refunds and replacements in accordance with applicable Nigerian consumer protection laws.

10.1. Customers may request cancellation of orders, subject to the stage of fulfilment, the nature of the product or service and applicable legal requirements.

10.2. Advance bookings and reservations may be cancelled subject to applicable law and reasonable, properly disclosed cancellation conditions.

10.3. A customer may request a return or replacement where a product:

• Is materially different from the description or specifications advertised.

• Is defective, damaged or unsuitable for its ordinary intended purpose.

• Is incorrect or incomplete.

• Is counterfeit or unlawfully represented.

• Otherwise qualifies for a return or remedy under applicable law.

10.4. Where a customer receives an incorrect, damaged or defective item, the customer should report the issue promptly, preferably with photographs, videos, order details and other relevant evidence.

10.5. Depending on the circumstances and applicable law, remedies may include:

• Replacement of the affected item.

• Repair where appropriate.

• A full or partial refund.

• Cancellation of the affected order.

• Another legally appropriate remedy agreed by the parties.

10.6. Refunds will ordinarily be made through the original payment method where practicable, or through another lawful and mutually agreed method.

10.7. Refund processing times may depend on the payment gateway, bank or financial institution involved.

10.8. Where a refund is approved, CeeValue will communicate the applicable processing arrangements.

10.9. Change-of-mind returns may be subject to reasonable conditions, provided that such conditions do not override mandatory consumer rights.

10.10. Certain products or services may have legitimate restrictions on returns because of their nature, including personalised goods, perishable products, digital content already supplied, or services already performed. Any applicable restrictions must be disclosed and cannot remove rights that the law makes non-excludable.

10.11. A Vendor's refusal to honour a valid consumer right does not automatically extinguish that right or prevent a customer from seeking assistance from CeeValue or the appropriate regulatory authority.

10.12. Nothing in this policy is intended to exclude a customer's statutory rights under the Federal Competition and Consumer Protection Act or any other applicable legislation.

11. CUSTOMER REWARDS, CASHBACK AND PROMOTIONAL BENEFITS

CeeValue may introduce reward-based programmes designed to provide customers with additional value when using the platform.

These programmes may include cashback, loyalty rewards, referral benefits, promotional credits, discount vouchers and other incentives.

11.1. Participation in a reward programme may require customers to satisfy specified eligibility conditions.

11.2. Cashback and rewards will only be earned on qualifying transactions or activities expressly recognised by the applicable programme.

11.3. Reward percentages, earning conditions, limits, redemption rules and validity periods may differ between campaigns.

11.4. Unless otherwise expressly stated, cashback and promotional credits are not equivalent to cash deposits or guaranteed monetary returns.

11.5. CeeValue may withhold, reverse or cancel rewards obtained through fraudulent, duplicated, manipulated, reversed or otherwise ineligible transactions, subject to applicable law and fair notice.

11.6. Rewards may be subject to verification before being credited or redeemed.

11.7. Where CeeValue offers withdrawal, transfer, gifting or other redemption functionality, such functionality will be governed by its specific operating rules and applicable financial regulations.

11.8. Customers must not manipulate referrals, create fictitious accounts or engage in artificial transactions to obtain undeserved benefits.

11.9. CeeValue reserves the right to amend reward programmes prospectively, subject to applicable law and any benefits already earned under the relevant programme.

12. THIRD-PARTY VENDORS AND SERVICE PROVIDERS

12.1. CeeValue works with independent businesses and service providers who participate in its marketplace.

12.2. Each Vendor is responsible for the legality, authenticity, quality, safety, description, availability and fulfilment of the products or services it offers, subject to applicable law and the responsibilities independently imposed on CeeValue.

12.3. Vendors are expected to maintain appropriate business standards, provide accurate information and treat customers fairly.

12.4. CeeValue may conduct business verification, review Vendor information, monitor marketplace activities or request supporting documentation.

12.5. Such verification does not constitute an absolute guarantee of a Vendor's financial standing, ongoing compliance, product quality or future performance.

12.6. Customers acknowledge that certain matters, including product warranties, specialised services and after-sales support, may be handled directly by the relevant Vendor or manufacturer.

12.7. CeeValue may assist customers in communicating with Vendors and resolving marketplace-related concerns.

12.8. CeeValue reserves the right to suspend or remove Vendors whose activities violate platform policies, applicable law or acceptable business standards.

12.9. Nothing in these Terms prevents a customer from pursuing a lawful claim against a Vendor or another responsible party.

13. PRIVACY AND PERSONAL DATA PROTECTION

CeeValue respects the privacy of its users and is committed to handling personal information responsibly.

13.1. Information collected may include names, email addresses, telephone numbers, delivery addresses, account details, order histories, transaction information and other relevant information.

13.2. Personal information may be processed for purposes including:

• Creating and administering customer accounts.

• Processing orders and payments.

• Coordinating delivery and fulfilment.

• Providing customer support.

• Preventing fraud and unauthorised transactions.

• Communicating relevant service updates.

• Administering rewards and promotions.

• Meeting applicable legal and regulatory obligations.

• Improving the platform and user experience.

13.3. Where necessary, information may be shared with relevant Vendors, payment service providers, delivery partners, technology providers and other authorised service providers to facilitate transactions and platform operations.

13.4. CeeValue will not intentionally sell customers' personal information to unauthorised third parties.

13.5. Customers have applicable rights regarding their personal information, including rights to request access, correction, deletion where legally permissible, objection to certain processing and withdrawal of consent where consent is the applicable lawful basis.

13.6. Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, financial and operational retention requirements.

13.7. Customers should consult CeeValue's separate Privacy Policy for further information about personal data collection, processing, protection and individual rights.

14. COMMUNICATIONS AND MARKETING

14.1. By registering or placing an order, customers may receive essential communications relating to their accounts, transactions, security, service updates and customer support.

14.2. CeeValue may communicate through email, SMS, telephone calls, WhatsApp or platform notifications where appropriate.

14.3. Customers may receive promotional information, special offers, product recommendations and marketing communications where legally permitted.

14.4. Customers may opt out of non-essential marketing communications using the available unsubscribe or communication preference options.

14.5. Opting out of marketing communications will not prevent CeeValue from sending essential transactional or security-related notices.

15. INTELLECTUAL PROPERTY

15.1. All intellectual property rights in the CeeValue name, brand identity, logos, website design, software, platform structure, original content, graphics and other proprietary materials belong to CeeValue or its respective licensors.

15.2. Customers may not reproduce, copy, distribute, modify, commercially exploit or otherwise use CeeValue's intellectual property without prior written permission.

15.3. Vendors retain ownership of their respective trademarks, product photographs, descriptions and other materials they lawfully own or are authorised to use.

15.4. By submitting content to CeeValue for publication, customers and Vendors grant CeeValue a limited, non-exclusive, royalty-free licence to host, display, reproduce and use such content as reasonably necessary to operate, promote and improve the platform.

15.5. This licence does not transfer ownership of the submitted content.

15.6. Users must not upload content that infringes another person's intellectual property rights.

16. CUSTOMER REVIEWS, RATINGS AND USER-GENERATED CONTENT

16.1. Customers may be permitted to submit reviews, ratings, photographs, comments and other content relating to their marketplace experiences.

16.2. Reviews must reflect genuine experiences and must not contain fabricated claims, abusive language, threats, personal attacks or unlawful material.

16.3. Customers must not post reviews in exchange for undisclosed incentives or attempt to manipulate ratings.

16.4. CeeValue may moderate, remove or restrict content that violates these Terms or applicable law.

16.5. CeeValue does not guarantee that every review represents an independently verified transaction unless the platform expressly identifies it as verified.

16.6. Customers remain responsible for the content they submit.

17. PROHIBITED PRODUCTS AND ACTIVITIES

CeeValue does not permit the use of its platform for unlawful commercial activities.

Prohibited listings and activities include, without limitation:

• Counterfeit, stolen or unlawfully obtained products.

• Illegal drugs and controlled substances offered unlawfully.

• Unauthorised weapons, explosives and restricted dangerous materials.

• Fraudulent financial schemes and unlawful investment offers.

• Products or services prohibited by applicable Nigerian laws.

• Misleading, deceptive or fraudulent commercial representations.

• Services involving exploitation, trafficking or other criminal conduct.

• Unauthorised sale or disclosure of confidential or personal information.

CeeValue may maintain and update a more detailed Prohibited Products and Activities Policy as the platform expands.

18. PLATFORM AVAILABILITY AND TECHNICAL LIMITATIONS

18.1. CeeValue aims to maintain reliable access to its platform but does not guarantee uninterrupted or error-free availability.

18.2. The platform may occasionally be unavailable due to maintenance, upgrades, security incidents, technical failures, connectivity problems or other operational circumstances.

18.3. CeeValue may modify, suspend, discontinue or introduce platform features as part of its development and operational activities.

18.4. Customers acknowledge that internet access, device compatibility and third-party systems may affect their experience.

18.5. CeeValue will make reasonable efforts to restore affected services and communicate material disruptions where appropriate.

19. LIMITATION OF LIABILITY

19.1. CeeValue shall exercise reasonable care in operating and maintaining its marketplace.

19.2. To the extent permitted by applicable law, CeeValue shall not be responsible for losses arising solely from circumstances outside its reasonable control, including third-party network failures, unauthorised acts by unrelated third parties, or events beyond reasonable control.

19.3. CeeValue is not the manufacturer of products listed by independent Vendors and does not automatically assume the Vendor's manufacturing, professional or product warranty obligations.

19.4. CeeValue shall not be liable for false information independently supplied by a Vendor where CeeValue has not caused, adopted or negligently failed to address the relevant misrepresentation after becoming aware of it, subject always to applicable law.

19.5. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, negligence where liability cannot lawfully be excluded, death or personal injury caused by negligence, breach of mandatory consumer rights or any other liability that cannot be excluded under applicable law.

19.6. Customers retain all rights and remedies available to them under Nigerian law.

20. CUSTOMER INDEMNIFICATION

To the extent permitted by law, customers agree to be responsible for losses, claims, damages and reasonable expenses directly arising from their unlawful conduct, fraud, deliberate misuse of the platform or infringement of another person's rights.

Nothing in this section requires a customer to indemnify CeeValue for losses caused by CeeValue's own unlawful conduct, negligence or breach of its legal obligations.

21. SUSPENSION AND TERMINATION

CeeValue may restrict, suspend or terminate access to an account where there are reasonable grounds to believe that the account has been used for fraud, unlawful activity, serious policy violations, security breaches or repeated abuse of the platform.

Where reasonably practicable, customers will be notified of the relevant action and given an opportunity to address the issue.

Customers may request account closure through the available customer support channels.

Account closure does not automatically extinguish outstanding payment obligations, unresolved disputes, refund entitlements or other rights and obligations that arose before closure.

22. THIRD-PARTY WEBSITES AND SERVICES

CeeValue may provide links, integrations or access to third-party websites, applications and services.

Such services may be operated independently and may have their own terms, privacy policies and operating conditions.

CeeValue does not control every aspect of third-party websites and is not responsible for their independent content, security or privacy practices.

Customers should review applicable third-party terms before using external services.

23. FORCE MAJEURE

CeeValue shall not be deemed to have breached these Terms where performance is delayed or prevented by circumstances beyond its reasonable control, including natural disasters, epidemics, civil unrest, war, government restrictions, widespread infrastructure failures, power outages, internet disruptions or other comparable events.

Where such circumstances affect a transaction, CeeValue will make reasonable efforts to communicate with affected customers and address outstanding obligations in accordance with applicable law.

24. COMPLAINTS AND DISPUTE RESOLUTION

CeeValue encourages customers to raise concerns through its official customer support channels before pursuing external dispute resolution.

When submitting a complaint, customers should provide:

• Their full name and registered contact details.

• The relevant order or transaction reference.

• A clear description of the complaint.

• Supporting evidence, where available.

• The remedy or resolution being requested.

CeeValue will make reasonable efforts to acknowledge, investigate and resolve complaints within a reasonable period.

Where a dispute involves a Vendor, CeeValue may facilitate communication and seek an appropriate resolution.

If a dispute cannot be resolved through internal procedures, either party may pursue available legal remedies or approach the appropriate regulatory or consumer protection authority.

Nothing in these Terms prevents customers from exercising their statutory rights.

25. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Subject to applicable consumer protection laws and the jurisdiction of competent regulatory authorities, disputes arising from these Terms shall be submitted to the courts of competent jurisdiction in Nigeria.

26. AMENDMENTS AND UPDATES

CeeValue reserves the right to revise these Terms and website policies from time to time to reflect changes in its business operations, technology, services, regulatory obligations or applicable laws.

Updated versions will be published on the website with a revised effective or last-updated date.

Where a material change affects customers' rights or obligations, CeeValue will take reasonable steps to notify affected users.

Continued use of the platform after an updated version takes effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or severed to the minimum extent necessary, while the remaining provisions shall continue in effect.

28. NO WAIVER

Failure by CeeValue to exercise or enforce any right under these Terms shall not constitute a waiver of that right.

29. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy, transaction-specific conditions, promotional rules and other published website policies, constitute the agreement governing your use of the CeeValue platform.

Where a specific transaction has additional terms, those terms shall apply to that transaction to the extent of any inconsistency, provided that they do not override mandatory legal rights.

30. CONTACT AND CUSTOMER SUPPORT

For questions, complaints, requests for clarification or other matters concerning these Terms, please contact CeeValue through its official communication channels.

Company: CeeValue Global Services
Registration Number: RC 6951923
Website: www.ceevalue.com
Customer Support Email: ceevalue.com@gmail.com
Telephone/WhatsApp: +234(0)9069083655

 

CUSTOMER ACKNOWLEDGEMENT

By accessing, registering on or using CeeValue, you acknowledge that:

1. You have read and understood these Terms and Conditions.

2. You agree to use the platform responsibly and lawfully.

3. You understand that CeeValue operates a multi-vendor marketplace involving independent businesses and service providers.

4. You agree to provide accurate information and comply with applicable transaction requirements.

5. You understand that your statutory rights under Nigerian law remain protected.

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CeeValue — Value for All.