CEEVALUE GLOBAL SERVICES | WEBSITE LEGAL & PARTNER TERMS

PART A — CUSTOMER-FACING WEBSITE PAGES

A1. Website Terms of Use & Sale

Last updated: [11/11/2026]

1. Who we are

This website is operated by CeeValue Global Services (RC 6951923) (“CeeValue”, “we”, “us” or “our”).

CeeValue operates an all-in-one multivendor marketplace offering online special-deals discovery and ordering service. The website displays selected packages and offers supplied by participating businesses (“Vendors”). Unless a particular deal page clearly states otherwise, the named Vendor is the business supplying and preparing the goods. CeeValue operates the website, coordinates orders and customer communications, and collects payment through its approved payment arrangement.

2. Acceptance of these terms

By browsing the website, creating an account (if enabled), submitting an order or selecting an acceptance checkbox at checkout, you agree to the terms that apply to your use and purchase. The Refunds & Cancellations Policy, Delivery & Collection Policy, Privacy Notice and the deal-specific terms form part of the information governing your order. If you do not agree, do not place an order.

3. Eligibility and account information

You must provide accurate, current and complete information needed to process your order. You are responsible for keeping your contact details accurate and for protecting any account login details. Tell us promptly if you believe your account or information has been used without permission. Orders for minors should be placed by a parent or responsible adult.

4. Deal information, prices and availability

Each deal page should identify the Vendor, package contents, quantities or portion sizes, deal price, any separately charged delivery fee, applicable exclusions, validity period and material conditions. Photographs are illustrative unless the page expressly says they depict the exact package. We and the Vendor will take reasonable care to keep descriptions and prices accurate, but availability and details may change. We will not knowingly publish a false discount, false reference price or misleading scarcity claim.

A comparison or “usual price” will only be displayed where the Vendor has supplied and substantiated it. Savings may be calculated against the stated comparison price and may not include delivery or optional extras.

5. How an order is formed

Submitting an order and making payment through the website is your request to purchase the selected deal on the displayed terms. An order is subject to payment verification and Vendor confirmation of availability and fulfilment. We will send an order acknowledgement; this acknowledgement alone does not mean the Vendor has accepted the order. We will send a further confirmation when the Vendor has confirmed that the order can be supplied. If the Vendor cannot fulfil the order, we will notify you and arrange a refund of the amount paid for the unfulfilled order, subject to the payment provider's processing procedures.

Do not assume that an item is reserved until you receive CeeValue's order confirmation. Where stock is limited, the deal page may state a quantity limit or order cut-off.

6. Payment collection and transaction records

Payments for website orders are processed through Paystack or another payment method expressly displayed at checkout. Under CeeValue's intended payment arrangement, payment is collected by CeeValue through its approved merchant account. CeeValue records the transaction and, after successful fulfilment and reconciliation, pays the Vendor the amount due under the Vendor's separate agreement. This is not a customer deposit account or a CeeValue wallet.

The payment recipient and transaction description will be shown at checkout or in the payment confirmation. Payment processing is subject to the payment provider's terms, verification, settlement, reversal, chargeback and refund procedures. Never send payment to a personal account or number that is not expressly shown or confirmed through CeeValue's official website or support channel.

7. Delivery and collection

You may choose customer collection or delivery where those options are available for the selected deal and delivery area. Delivery fees, estimated time windows and any limitations will be disclosed before you complete the order. A delivery estimate is not a guaranteed arrival time unless expressly stated. See the Delivery & Collection Policy for details.

8. Substitutions and changes

The Vendor must supply the package as described. No material substitution, reduction in quantity, change in portion size or price increase will be made without your express approval communicated through CeeValue. If you do not approve a proposed change, you may decline the changed offer and request cancellation/refund in accordance with the Refunds & Cancellations Policy and applicable law.

9. Customer responsibilities

Check the deal contents, quantity, exclusions, validity and delivery information before ordering.
Provide a reachable telephone number and accurate delivery address where delivery is selected.
Be available at the agreed collection or delivery time, or arrange for an authorised recipient.
Inspect the package promptly on receipt and report missing, incorrect, damaged or unsafe goods as soon as reasonably possible.
Do not misuse the website, submit fraudulent orders, interfere with payment processes or use another person's payment method without authority.

10. Complaints, cancellations and refunds

Our Refunds, Cancellations, Returns & Complaints Policy explains how to raise an issue and how we assess remedies. Nothing in these terms removes or limits rights that cannot lawfully be excluded under applicable consumer protection law.

11. Vendor responsibility and CeeValue's role

The Vendor is responsible for the goods it supplies, including accurate product information, lawful sale, quality, safety, preparation, packaging, stock and handover, subject to applicable law. CeeValue is responsible for operating the website and performing the order-coordination and payment-handling functions it has undertaken. The allocation of legal responsibility in any particular transaction is subject to applicable law and the actual facts; nothing here excludes liability for fraud, negligence, misrepresentation or other liability that cannot lawfully be excluded.

12. Website content and intellectual property

The CeeValue name, branding, website design, text, graphics and other CeeValue materials are owned by or licensed to CeeValue. Vendor names, logos and product images remain the property of their respective owners and are used with permission for the relevant offer. You may use the website for personal, lawful shopping purposes; you may not copy, scrape, resell or commercially exploit website content without permission.

13. Website availability and security

We may update, suspend or temporarily restrict parts of the website for maintenance, security, legal or operational reasons. We will take reasonable steps to protect the website and transaction information but cannot guarantee uninterrupted or error-free access. Do not send full card details, passwords or payment credentials to us by email, WhatsApp or social media.

14. Changes to these terms

We may update these terms when our service, processes or legal requirements change. The current version and its effective date will be displayed on this page. Changes will not retrospectively remove rights already accrued in relation to an earlier order.

15. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Please contact us first so we can attempt to resolve a complaint fairly and promptly. This clause does not prevent you from exercising any statutory right to approach a competent regulator, consumer protection body or court.

16. Contact

CeeValue Global Services | RC 6951923
Email: ceevalue.com@gmail.com
Telephone/WhatsApp: +234(0)9070570528
Support hours: 24/7

A2. Payment, Order Acceptance & Settlement Explanation

Who receives my payment?

When you place an order through the CeeValue website, payment is processed through the payment provider shown at checkout. Under CeeValue's intended approved arrangement, the payment is collected by CeeValue. The named Vendor supplies and prepares the goods. CeeValue records the payment, coordinates fulfilment and, after the order has been successfully collected or delivered and reconciled, pays the Vendor according to the separate agreement between CeeValue and that Vendor.

When is my order confirmed?

Your order is confirmed only after payment has been verified and the Vendor has confirmed availability and the fulfilment details. You will receive an order confirmation through the contact channel you supplied. If the Vendor cannot fulfil the order, CeeValue will contact you and arrange the applicable refund.

Is CeeValue holding my money in escrow?

No. Unless CeeValue expressly launches a legally authorised escrow or safeguarded-funds service and says so in writing, payments are ordinary merchant transactions processed through the payment provider. Do not interpret the order process as an escrow, trust account or stored-value wallet.

How do I know payment succeeded?

Rely on the payment confirmation and order status communicated through the CeeValue website or official support channel. A screenshot or transfer notification supplied by a customer is not, by itself, proof that CeeValue received cleared funds.

Can I pay a vendor or rider directly?

Pay only through the payment method shown at CeeValue checkout. Do not pay a Vendor or Rider separately for the deal price unless CeeValue has expressly confirmed an exception in writing. If delivery is payable separately, the fee and payment recipient must be disclosed before you commit.

Refunds

Where a refund is due, CeeValue will initiate it through the original payment channel wherever reasonably possible. The time for the funds to appear in your account may depend on the payment provider, bank or card issuer. CeeValue will provide an update or transaction reference where available.

A3. Delivery & Collection Policy

Service area

CeeValue's initial service area is Lokogoma, Abuja. Other nearby areas may be accepted only when the deal page or checkout confirms that the Vendor and delivery arrangement can serve the address. Availability may vary by Vendor, package and time.

Customer collection

Where collection is offered, the Vendor's approved pickup location and collection window will be provided in the order confirmation. Wait for CeeValue to confirm that the package is ready before travelling to collect it. Present your order number or other reasonable order verification. The Vendor should hand over only the package associated with the confirmed order.

Delivery

Where delivery is offered, CeeValue will coordinate a delivery rider or other disclosed delivery provider. Delivery is not included in the deal price unless the offer expressly says so. The delivery fee and any applicable zone or distance condition must be disclosed before payment or customer confirmation.

Delivery estimates

Any delivery time shown is an estimate based on Vendor preparation, rider availability, traffic, weather, access and other conditions. If a material delay occurs, CeeValue will make reasonable efforts to update you. A time estimate is not a guaranteed delivery appointment unless the order confirmation expressly states that it is.

Handover and proof of delivery

The Vendor must confirm the order ID and package before handing it to the assigned rider. The rider may record collection time and delivery evidence, such as recipient confirmation, delivery code or a photograph of the package at the agreed drop-off point where appropriate and privacy-respecting. CeeValue may use this evidence to investigate a delivery query.

Customer availability and failed delivery

Please ensure someone is available at the delivery address and that the rider can reach the recipient. If delivery fails because the customer is unavailable, the address is inaccurate or access is not possible, CeeValue will contact the customer to agree a reasonable next step. Any redelivery, waiting or return charge must be disclosed and reasonable; it will not be invented after the event. If the failure is caused by the Vendor, CeeValue or the Rider, the customer will not be charged an avoidable extra fee.

Food and temperature-sensitive goods

For chilled, frozen or hot food, the Vendor is responsible for appropriate preparation, packaging and storage up to handover. The Rider must follow the agreed handling instructions during transit. Customers should report signs of spoilage, leakage, tampering or unsafe temperature as soon as possible and avoid consuming goods they reasonably believe are unsafe.

Contact

For a delivery or collection issue, contact [insert phone/WhatsApp] or [insert email], quoting your CeeValue order number.

A4. Cancellation, Returns, Refunds & Complaints Policy

Suggested page title: Refunds, Returns & Cancellations

Last updated: [insert date]

Our approach

We want customers to receive the deal they ordered, at the agreed price and in acceptable condition. We assess complaints fairly, based on the facts, evidence, the Vendor's and delivery provider's responsibilities, and applicable consumer protection law. Nothing in this policy limits a right that cannot lawfully be excluded.

Before an order is confirmed

If the Vendor has not accepted the order and CeeValue has not confirmed availability, you may ask to cancel. If payment has already been collected and the order is not accepted or cannot be fulfilled, CeeValue will arrange a full refund through the original payment channel, subject to payment provider procedures.

Customer cancellation after confirmation

Contact CeeValue as soon as possible. Whether cancellation is possible may depend on whether the Vendor has begun preparing, customised, perishable or otherwise time-sensitive goods. Any cancellation charge must be fair, disclosed where applicable and legally permitted; it will not automatically apply simply because an order was placed. Statutory rights remain unaffected.

Vendor cancellation or inability to fulfil

If the Vendor cannot supply the confirmed deal, CeeValue will notify you. You may accept a genuinely equivalent alternative only if you expressly agree, or receive a refund for the unfulfilled order. No substitution or extra charge will be imposed without your approval.

Wrong, missing or materially different items

Contact CeeValue promptly with your order number, a description of the issue and, where helpful, photographs of the package and items. We may ask the Vendor to verify the preparation record. Depending on the circumstances, the remedy may include delivery of the missing item, correction, replacement, partial refund or full refund.

Damaged, spoiled, unsafe or tampered goods

Stop using or consuming goods you reasonably believe are unsafe. Contact CeeValue immediately and preserve the packaging and available evidence where safe to do so. We will escalate the report to the Vendor and, where relevant, the Rider. An appropriate refund, replacement or other remedy will be assessed promptly, having regard to safety and applicable law.

Delivery problems

If an order is not delivered, is delivered to the wrong address, is materially delayed or is damaged in transit, contact CeeValue promptly. We will review the order, rider assignment and delivery evidence and arrange an appropriate remedy based on the cause and applicable law.

How to request a refund or make a complaint

Send your order number, full name, phone number, a clear explanation and supporting evidence (if available) to [insert complaints email] or [insert WhatsApp/telephone]. We aim to acknowledge complaints within [insert target, e.g. 1 business day] and provide an outcome or progress update within [insert target, e.g. 3 business days]. These are proposed service targets and must be confirmed before publication.

Refund method and timing

Approved refunds will normally be initiated to the original payment method. The time for the refund to appear depends on Paystack, the bank, card issuer or other payment channel. CeeValue will provide a reference or status update when available. Do not publish a fixed refund completion promise until it has been confirmed with the payment provider and operationally tested.

Evidence and fair review

We may review order records, payment records, Vendor preparation/handover records, rider dispatch records, delivery evidence and relevant communications. We will request only information reasonably necessary to investigate. A customer is not required to waive statutory rights as a condition of making a complaint.

A5. Privacy Notice

1. Who is responsible for your information?

CeeValue Global Services (RC 6951923), of [insert address], Abuja, FCT, Nigeria, operates the CeeValue website and is responsible for personal information processed for its website, order coordination and customer support activities, subject to the roles and obligations of other organisations involved. Contact: [insert privacy email/contact].

2. Information we may collect

Identity and contact details: name, phone number, email address and account details if accounts are enabled.
Order information: items/deals selected, quantities, order history, delivery or collection details, instructions and customer support communications.
Transaction information: amount, date, payment status, transaction reference and refund status. Full card details and payment credentials should be handled by the payment provider, not collected in WhatsApp or ordinary CeeValue messages.
Vendor information: business name, business contact, address, registration or verification details, bank payout details and deal information.
Rider information: identity and contact details, verification information, vehicle/licence details where required, assignments and delivery records.
Technical information: device/browser information, IP address, website activity, cookies and security logs, depending on the tools enabled.

3. Why we use information

To receive, verify, confirm and fulfil orders; coordinate Vendors and Riders; and provide customer support.
To process payments, vendor settlements, refunds, reconciliation, fraud prevention and transaction records.
To communicate material order updates, service notices and responses to complaints.
To maintain website security, troubleshoot, improve the service and understand aggregate website use.
To meet applicable legal, accounting, tax, regulatory and lawful record-keeping obligations.
To send promotional messages only where a valid permission or other lawful basis exists; you can opt out of marketing.

4. Who we share information with

We share only information reasonably needed for the relevant purpose. This may include: the Vendor responsible for your order; the Rider assigned to deliver it; Paystack or the payment provider; website hosting, Wix and other technology providers; professional advisers; regulators, law enforcement or courts where legally required; and service providers supporting security, communications or customer support. We do not sell customer personal information.

A Vendor normally receives the order details needed to prepare it. A Rider receives the delivery details needed for the assigned delivery. We do not give Vendors or Riders unrestricted access to the customer database.

5. Payment information

Payments are processed by Paystack or the payment method displayed at checkout. The payment provider may collect and process card, bank or other payment credentials under its own privacy and security terms. CeeValue generally receives transaction information such as amount, status and reference, not your full card credentials. Do not send card PINs, passwords, one-time passcodes or full card details to CeeValue.

6. Lawful basis and choices

We process personal information only where a lawful basis applies, such as taking steps at your request to enter or perform a transaction, complying with legal obligations, pursuing legitimate interests that are not overridden by your rights, or obtaining consent where required. The specific basis may depend on the processing activity and must be documented by CeeValue before publication. You may withdraw consent where processing relies on consent; this does not affect processing already lawfully carried out.

7. Retention

We retain information only for as long as reasonably necessary for the purpose collected, including order fulfilment, customer support, dispute handling, accounting, fraud prevention and legal obligations. CeeValue must adopt and document a retention schedule specifying periods for order records, payment records, support messages, vendor/rider verification records, marketing consent and website logs. When information is no longer needed, it will be securely deleted or anonymised where appropriate.

8. Security

We use reasonable technical and organisational measures appropriate to the nature of the information, including access controls and limiting information shared with Vendors and Riders. No internet transmission or storage system can be guaranteed completely secure. Report suspected misuse or a data incident to [insert privacy contact].

9. Your rights and requests

Subject to applicable law and any relevant exceptions, you may request access to personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, data portability where applicable, or withdraw consent where consent is the basis. You may also complain to the Nigeria Data Protection Commission. Send requests to [insert privacy email] and provide enough information for us to identify the relevant record. We will respond within the period required by applicable law.

10. International processing

Some service providers may store or process information outside Nigeria. Before launch, CeeValue must identify the relevant providers, locations and transfer arrangements and ensure any cross-border transfer complies with applicable Nigerian data protection requirements.

11. Children

The CeeValue service is not designed to collect children's personal information directly for independent purchases. A parent or responsible adult should place orders on behalf of a minor. If you believe a child has provided personal information inappropriately, contact us.

12. Changes and contact

We may update this notice when our practices or legal requirements change. The current version and effective date will be displayed here. Privacy contact: [insert email], [insert address], [insert telephone].

A6. Cookie & Tracking Notice

The CeeValue website may use cookies and similar technologies to make the website function, remember preferences, support security, understand website performance and, if enabled, measure advertising or marketing campaigns.

Types of technologies

Essential technologies: required for core website functions, security, checkout and remembering necessary session information.
Preference technologies: remember choices such as language or display preferences.
Analytics technologies: help understand how visitors use the website and identify performance issues.
Advertising/marketing technologies: may measure campaigns or personalise advertising if CeeValue enables such tools.

PART B — VENDOR & RIDER PARTNER TERMS

B1. Vendor Partnership Terms

Use as a private partner onboarding document. Each Vendor must complete the details, sign the agreement and sign a Deal Approval Schedule for every offer. This agreement is not a customer-facing policy.

Agreement date: [insert]

Parties: (1) CeeValue Global Services, RC 6951923, of [address], Abuja, FCT (“CeeValue”); and (2) [Vendor legal/business name], of [address], registration/verification details [insert] (“Vendor”).

1. Appointment and relationship

The Vendor appoints CeeValue on a non-exclusive basis to promote the Vendor's approved special-deal packages and facilitate website orders. The Vendor remains responsible for supplying the goods described in each approved deal. CeeValue operates the website, receives customer orders, coordinates communications and, subject to payment-provider approval and this Agreement, collects customer payments and pays the Vendor after successful fulfilment. The parties are independent businesses; nothing creates employment, partnership, joint venture or authority to bind the other except as expressly written.

2. Deal approval and truthful advertising

No deal may be published until both parties approve a Deal Approval Schedule stating the exact package contents, quantities/portion sizes, deal price, any comparison price and supporting basis, commission, fees, validity, stock/quantity limit, preparation estimate, collection details and any delivery arrangements. The Vendor warrants that all information and images supplied are accurate and that it has the rights and permissions needed for CeeValue's agreed promotional use. Discounts, savings, exclusivity, stock scarcity and expiry claims must be genuine and substantiated.

3. Stock, acceptance and order preparation

The Vendor must keep its availability information current and promptly notify CeeValue of stock changes, price changes, closures or inability to fulfil. CeeValue will transmit order details through the agreed channel. The Vendor must accept or decline within [insert response target] during [insert operating hours], confirming stock, package, preparation time and any issue. No substitution, quantity reduction, portion change or price increase may be made without the customer's express approval through CeeValue. The Vendor must prepare only after CeeValue sends preparation authorisation following payment verification and order confirmation, except where the parties have expressly agreed a different written workflow.

4. Vendor quality, legality and food safety

The Vendor is responsible for the legality, authenticity, quality, safety, description, storage, hygiene, preparation, packaging, labelling and handover of the goods it supplies. The Vendor must hold and maintain all registrations, licences, permits, food handling approvals and insurance required for its business and goods. For food, chilled and frozen products, the Vendor must use appropriate hygiene, temperature control, storage, handling and packaging practices and promptly disclose allergens or material product information required by law. CeeValue may suspend an offer or partner account where it reasonably believes there is a safety, legality, quality or consumer-protection concern.

5. Price, commission and payment collection

The customer-facing deal price, commission rate or fixed commission, payment processing fee allocation, taxes (if applicable), delivery fee treatment and any other charge must be recorded in the signed Deal Approval Schedule. Unless that Schedule says otherwise, commission is calculated on the deal price actually paid for the goods, excluding separately charged delivery fees and amounts refunded to the customer.

Subject to written approval from Paystack or the relevant payment provider for the actual model, customer payments will be collected by CeeValue through its approved merchant checkout. CeeValue will maintain order-level transaction records. Following successful collection or delivery and reconciliation, CeeValue will pay the Vendor the net amount calculated under the Deal Approval Schedule within [insert number] business days. The settlement clock begins only after successful fulfilment is recorded and cleared funds are available to CeeValue. This arrangement is not described as escrow or a trust service.

The parties must expressly allocate gateway fees, chargebacks, refunds, reversal costs and any other adjustments in the Deal Approval Schedule. CeeValue may deduct only agreed and documented commission, fees, refunds or other lawful adjustments attributable to that order. CeeValue will provide a settlement statement or transaction reference. No arbitrary or undocumented deduction is permitted.

6. Refunds, complaints and chargebacks

CeeValue will be the customer's primary contact for order complaints and will coordinate investigation. The Vendor must respond promptly and provide preparation, stock, product and handover records. Where a complaint or refund is attributable to the Vendor's breach, incorrect goods, missing items, unsafe/defective goods, unapproved substitution or failure to fulfil, the Vendor will bear the agreed financial responsibility, subject to applicable law and fair investigation. Where the issue is attributable to CeeValue or a Rider, responsibility will be allocated according to cause, evidence, applicable law and the relevant agreement. The parties will cooperate on payment-provider disputes and chargebacks. Customer statutory rights are not limited by this clause.

7. Collection and delivery handover

The Vendor must prepare the order for customer collection or rider pickup at the agreed point. The Vendor must verify the Order ID and package contents, record handover time and identify any visible package issue. The Vendor remains responsible for safe packaging and the goods until handover to the customer or assigned Rider, subject to applicable law. A Rider's separate agreement governs the Rider's obligations after collection.

8. Marketing permission and intellectual property

The Vendor grants CeeValue a non-exclusive, royalty-free, revocable during the term permission to use the Vendor's approved name, logo, deal descriptions and supplied images solely to promote approved offers through CeeValue channels. The Vendor confirms it has authority to grant this permission. CeeValue may resize or format content but must not materially misrepresent the offer. Each party retains ownership of its pre-existing intellectual property.

9. Customer data and confidentiality

The Vendor may use customer information only to accept, prepare and fulfil the specific order and meet applicable legal obligations. The Vendor must not add customers to marketing lists, contact them for unrelated promotions, disclose their information or retain it longer than necessary without an independent lawful basis and required notice/consent. The Vendor must restrict staff access, use reasonable security and notify CeeValue promptly of suspected loss, unauthorised access or disclosure. The parties will document their respective data protection roles and instructions as required by law.

10. Records, verification and cooperation

The Vendor must keep accurate records of accepted orders, stock, package preparation, substitutions approved by customers, handovers, complaints and refunds for [insert retention period, subject to legal advice]. On reasonable notice, CeeValue may verify relevant business details, offer information, permits and fulfilment standards. This does not transfer the Vendor's legal obligations to CeeValue.

11. Suspension and termination

Either party may terminate this Agreement by giving [insert notice period] written notice. CeeValue may immediately pause listings or suspend new orders where there is a reasonable concern about fraud, safety, illegality, repeated non-fulfilment, misleading offers, data misuse or material breach. The parties must cooperate to complete, cancel or refund existing orders fairly. Accrued payment obligations, confidentiality, data protection, intellectual property permissions necessary for records, dispute handling and clauses intended to survive will continue as appropriate.

12. Liability and dispute resolution

Each party is responsible for its own acts, omissions, staff and legal obligations. Nothing in this Agreement excludes liability for fraud, wilful misconduct, negligence, misrepresentation, personal injury caused by negligence, breach of data protection duties or any liability that cannot lawfully be excluded. Any limitation or indemnity must be reviewed by Nigerian counsel and must be proportionate and lawful. The parties will first attempt good-faith resolution through their designated contacts, then mediation or competent Nigerian courts as agreed and permitted by law.

13. General

This Agreement and its signed Deal Approval Schedules constitute the parties' agreement for approved offers. Changes must be recorded in writing and accepted by both parties. If a clause is unenforceable, the remaining clauses continue to the extent permitted. Notices may be sent to the business email and telephone/WhatsApp contacts stated below, with delivery records retained.

Signatures

B2. Vendor Deal Approval Schedule

Complete and sign one schedule for each package/deal. Do not publish until every commercial field is agreed.

Schedule ID: [insert] | Agreement date: [insert]
Vendor legal/business name and contact: [insert]
Public deal title: [insert]
Exact contents, quantities, portions, sizes, weights and exclusions: [insert]
Ingredients/allergens, use-by/expiry, storage or safety information (where relevant): [insert]
Vendor's ordinary combined selling price and evidence, if CeeValue will advertise savings: [insert / not advertised]
Approved CeeValue deal price: ₦[insert]
Commission: [___]% or ₦[___] per successfully fulfilled order
Commission calculation base: [insert; default goods deal price excluding separately stated delivery]
Payment processing fee: borne by [CeeValue/Vendor/other agreed formula]
Refund, chargeback and reversal allocation: [insert]
Vendor net payout formula: [insert]
Settlement period: [___] business days after successful fulfilment and reconciliation
Stock quantity / order cap: [insert]
Offer start and end date/time: [insert]
Vendor response time and operating hours: [insert]
Preparation estimate: [insert]
Collection address, days and hours: [insert]
Delivery availability and delivery fee rule: [insert]
Approved images and marketing permission: [insert]
Special conditions / substitutions / customer notices: [insert]

Vendor approval: I confirm the details above are accurate, the offer can be fulfilled as stated, and I authorise CeeValue to publish this deal under the Vendor Partnership Terms. Vendor signature/name/date: [insert]. CeeValue approval/name/date: [insert].

B3. Independent Delivery Rider Agreement

This Agreement is between CeeValue Global Services, RC 6951923, of [address] (“CeeValue”) and [Rider full legal name], of [address], phone [insert] (“Rider”), effective [date].

1. Engagement and status

CeeValue may offer individual delivery assignments to the Rider. The Rider may accept or decline each assignment. The Rider is an independent service provider and is not an employee, partner or agent authorised to bind CeeValue. The parties' actual conduct must remain consistent with this arrangement and applicable law.

2. Eligibility and documents

Before receiving assignments, the Rider must provide identity and contact information and allow CeeValue to verify a valid driving licence, motorcycle registration, roadworthiness, insurance and any other document legally required for the vehicle and service. The Rider must promptly notify CeeValue of suspension, expiry, accident, vehicle defect or change in eligibility.

3. Assignment details and fees

Each assignment must identify the Order ID, pickup location, delivery location or zone, package-handling instructions, agreed delivery fee, expected timeframe and any authorised waiting, return or redelivery fee. The Rider must accept the assignment before collecting the package. No additional amount may be charged to the customer unless disclosed and authorised by CeeValue before the customer commits.

4. Collection and delivery

The Rider must verify the Order ID and package with the Vendor, record collection time and visible condition, use reasonable care during transit, follow food temperature/handling instructions, deliver to the stated recipient/address and obtain agreed proof of delivery. The Rider must not open, consume, substitute, tamper with or redirect the package except as required for safety or expressly authorised.

5. Customer information and conduct

The Rider may use customer name, phone number and address only to complete the assigned delivery. The Rider must not retain, copy, disclose, sell or use customer information for unrelated purposes or marketing. The Rider must communicate respectfully, protect customer privacy, avoid harassment or discrimination, and immediately report safety concerns, failed delivery, damage, accident, loss or suspected fraud.

6. Fees and payment

The delivery fee for each accepted assignment is [insert agreed fee or rate card]. Payment will be made by [CeeValue/customer/other approved arrangement] within [insert timing] after the Rider submits the required proof of delivery and the assignment is reconciled. Any deductions, waiting fees, return fees or cancellation fees must be agreed in advance in the assignment/rate card and must be lawful.

7. Safety, insurance and responsibility

The Rider is responsible for operating the vehicle safely, complying with traffic laws, using appropriate protective equipment, maintaining the vehicle and holding required insurance and permits. The Rider must not carry prohibited or unlawful items. Responsibility for loss, damage or delay will be assessed based on evidence, cause, this Agreement and applicable law. Nothing excludes liability that cannot lawfully be excluded.

8. Complaints and incidents

The Rider must promptly cooperate with investigations and provide accurate dispatch and delivery information. The Rider must not promise refunds, compensation or admissions on behalf of CeeValue. Direct customer complaints to CeeValue while taking reasonable steps to resolve immediate delivery or safety issues.

9. Suspension and termination

Either party may end this Agreement by written notice. CeeValue may stop offering assignments immediately where documents expire, safety is at risk, customer information is misused, there is suspected fraud or serious misconduct, or the Rider materially breaches this Agreement. Accepted assignments and earned fees will be reconciled fairly.

10. Governing law and signatures

This Agreement is governed by Nigerian law. The parties will first attempt good-faith resolution through their stated contacts, without limiting access to a competent court or regulator.

CeeValue representative: [name/title/signature/date]
Rider: [full name/signature/date]
Emergency contact (optional and purpose-limited): [insert]
Vehicle registration: [insert] | Licence expiry: [insert] | Insurance details/expiry: [insert]

B4. Rider Dispatch & Proof-of-Delivery Record

Dispatch ID / CeeValue Order ID: [insert]
Rider name / verified phone: [insert]
Vendor / pickup address / contact: [insert]
Customer recipient / delivery address / phone: [insert]
Package description / quantity / handling instructions: [insert]
Agreed rider fee / payer / payment status: [insert]
Vendor handover time / package condition: [insert]
Rider pickup confirmation: [insert]
Delivery attempt time: [insert]
Recipient confirmation / delivery code / proof reference: [insert]
Failed delivery reason / incident / return details: [insert]
Rider fee paid / reference / date: [insert]
CeeValue review and closure: [insert]

Data minimisation: collect only details necessary for this assignment. Do not circulate completed dispatch records in public or broad group chats.